Audit finds fewer than one percent of calls for UI benefits were answered

More than 93 percent of phone calls to the Department of Workforce Development for unemployment insurance claims went unanswered during the first 3-1/2 months of the coronavirus pandemic. The nonpartisan Legislative Audit Bureau Friday released its review of the Unemployment Insurance call centers. The audit found that from March 15, 2020, through June 30, 2020, […]