FDL County Text To 911 Helps Out Callers
Fond du Lac County Communications and Emergency Management Director Bobbi Hicken says they have had a couple people use the County’s new Text to 911 service. It is meant to help out callers who would be endangered by speaking about their situation over the phone. “We have actually had two real situations where the people had to text because of the situation they were in.” Hicken says their dispatchers successfully got the information they needed to help the caller out of their situation. She says, “We were able to get the information that we needed and it ended up being very successful. So there were two actual needs to use it where they did and that was wonderful to know about that they had that opportunity.” This week is National Public Safety Telecommunication Week.